Account Manager

Summary

Join Turnitin as an Account Manager and lead new business and account management efforts in the French market. You will be responsible for achieving sales targets, generating leads, building client relationships, and managing the entire sales cycle, from initial contact to account optimization. This role requires strong sales and account management experience, excellent communication skills, and fluency in French. Turnitin offers a remote-centric culture, competitive compensation, and a comprehensive benefits package that prioritizes employee well-being. You will work with a team to develop and implement sales strategies, and contribute to the company's overall growth in the French market. The role involves working with educational institutions and requires navigating complex sales processes.

Requirements

• Strong experience in an account/relationship management or similar role
• Strong interpersonal, communication and negotiating skills
• Excellent problem solving and time management skills
• Proven ability to work effectively with a team
• Self-starter and motivated passionate personality that thrives in a fast-paced environment
• Proven ability to be a trusted advisor for complex customers in the EdTech industry on different levels
• 2+ years of sales/account management experience preferably within the education sector
• Fluency in French

Responsibilities

• Forecasts, owns, and achieves annual sales targets within territory
• Generates and closes qualified leads to expand business throughout assigned territory from new and existing clients
• Developing daily plans which utilise sales best practices to optimise sales calls and time
• Builds a pipeline of new business through inbound, warm leads and outbound prospecting via a multi-touch strategy, using various media to drive and attract potential new business, working with the SDR team to successfully qualify opportunities through effective and personalised discovery
• Leaning into the needs of the client and understanding their pain points and levers in order to craft the best solution to their needs
• Targets, builds and maintains lasting relationships with potential new and develops the relationships with existing clients
• Navigating educational institutions to sell the right products to the appropriate stakeholders, quickly identifying the decision makers
• Upselling and cross-selling with existing clients
• Works on tenders and RFPs, collaborating with colleagues to ensure the best possible presentation of our business
• Carry out Pitches and Product Demonstrations which have been tailored to meet your customer's pain points and needs
• Effectively communicate our unique value proposition through social channels, onsite/online pitch/demos and industry events
• Keep up-to-date with and leverage developments in the territory such as growth opportunities, market trends, channel partnerships, and State/Government policy changes
• Participate in network building opportunities within territory including, but not limited to, conferences, trade shows, on-site campus visits, group presentations, and industry functions
• Identify and report trends to Product Owners and Executive team to develop our products and roadmap
• Carefully develop itineraries and effectively utilize personnel and other resources to achieve sales objectives - making effective use of time, especially when on the road and in person

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*