Account Manager

Summary

Join Veriff's GTM Division as a Bilingual English and Arabic speaking Account Manager - MENA, focusing on global clients in the Middle East and European regions. You will be the primary point of contact for customers, managing all stages of integration, scaling, and customer success. This role requires strong relationship-building skills and a deep understanding of customer needs. You will work closely with internal teams and stakeholders to ensure client satisfaction and product optimization. The ideal candidate possesses extensive SaaS account management experience, fluency in English and Arabic, and a proven track record of exceeding quotas. Veriff offers a comprehensive benefits package, including extra vacation days, stock options, and extensive health insurance.

Requirements

• 6+ years of account management experience within the SaaS industry
• Previous experience supporting global clients particularly within the MENA and EMEA regions
• Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Previous experience working in the Middle East and European regions and a good understanding of the regulatory requirements within markets/territories
• Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention
• Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Veriff Product team and our customers
• Fluent in both English and Arabic languages (written and verbal)
• A proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Knowledge and understanding of the the regulatory and compliance landscape within the MENA regions around KYC and IDV
• Highly organized and a skilled multitasker
• Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
• Highly developed interpersonal and client-facing skills

Responsibilities

• Ensure growth and product utilization within our customer base
• Identify new use cases and opportunities to add value with customers
• Understand customer integrations, technical set up, ensuring each set up is optimised for each customer use case
• Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
• Develop trust relationships with our customers
• Acquire a thorough understanding of our customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between customers and internal teams
• Ensure the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolve any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicate the progress of initiatives to internal and external stakeholders
• Assist with challenging customer requests or issue escalations as needed

Preferred Qualifications

• Previous experience as a CSM/AM within the IDV/IDVaaS industry
• Previously worked for a global scaleup/startup
• Previous experience managing key, enterprise clients within the SaaS industry

Benefits

• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary