Account Manager

Summary

Join Whalar Group, a global creator company named among the best places to work, as an Account Manager, Client Services in Berlin, Germany. This remote-friendly role, requiring on-site presence as needed, focuses on overseeing day-to-day campaign execution, budget tracking, quality control, and client support. You will ensure projects meet deadlines, KPIs, and agency/client standards. The ideal candidate possesses 3+ years of agency or brand experience, including team management, and fluency in German. This position offers a collaborative environment and various benefits.

Requirements

• 3+ years’ agency or brand experience, including team management
• Possess exceptional attention to detail, strong organizational abilities, and excellent interpersonal skills
• Demonstrate a strong understanding of the social media advertising landscape, particularly in the DACH region, with a passion for staying ahead of industry innovations and trends in the creator economy
• You appreciate and understand the value of creativity
• Excel in a collaborative, flexible, and fast-paced environment that prioritizes adaptability and innovation over traditional hierarchies and outdated processes
• You are a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Fluency in German at a native level (verbal and written) is required for this role

Responsibilities

• Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & responsibilities
• Responsible for keeping to the timeline, ensuring all deadlines are met and meeting the output KPIs
• Consistently update our project trackers to reflect creators' fees and overall budget spends
• Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director
• Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/live, ensuring they meet agency and client standards
• Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings
• Ability to lead client calls with confidence where necessary
• Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager
• Gather inputs from cross-functional teams where necessary

Preferred Qualifications

The ability to speak additional languages is a plus

Benefits

• 25 days of PTO + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Social programs