Account Manager

Summary

Join WorkWave's winning team as an Account Manager! Collaborate closely with Account Directors to manage and grow established accounts, increasing annual revenue. This role demands excellent customer service, strategic account growth, and strong communication skills. You will proactively manage client relationships, identify upsell opportunities, and contribute to sales targets. WorkWave offers a fun, fast-paced environment with remote work flexibility and a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. We are a remote-first global company with a focus on growth and collaboration.

Requirements

• Knowledge of and contacts within the FM industry
• Minimum of 4 years managing B2B / account management
• Proven ability to strategically grow accounts
• Proven ability to communicate with various contacts at different levels of an organization
• Excellent organizational skills
• Strong communication skills
• Adaptability and the ability to learn quickly
• The ability to work independently but also as a team player when needed
• A results-driven mentality
• A positive “can-do” attitude

Responsibilities

• Provide excellent customer service and ensure high levels of customer satisfaction
• Grow the Annual Recurring Revenue (ARR) of the accounts being managed
• Deliver sales against a quarterly and annual sales target
• Prevent software cancellations and competitor infiltration into our clients
• Maintain contact and sales-updates with clients. This will include but not be limited to, mailing campaigns and communications of new product sets
• Proactively manage and maintain relationships, becoming a trusted advisor to clients
• Update sales and maintain contact information in our CRM system
• Provide accurate forecasting
• Support the sales and marketing team in meetings and exhibitions when required
• Identify cross and upsell opportunities for Templa and Timegate

Benefits

• Health and dental and 401k with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• Remote work flexibility