Account Manager

Summary

Join Xogene, a leader in clinical trial transparency services, as an Account Manager. You will drive revenue growth and ensure client satisfaction by managing key accounts in the pharmaceutical and biotech sectors. Leveraging your SaaS and life sciences experience, you will identify client needs, propose solutions, and maximize the value of Xogene's products. This role requires strong communication, presentation, and negotiation skills, along with a proven track record in sales and business development. You will collaborate with internal teams and contribute to market research efforts. Xogene offers a vibrant work environment and opportunities for career growth.

Requirements

• Bachelor’s degree in business, marketing, sales or related field
• Minimum 5 years’ experience of direct sales or business development in software, cloud or SaaS markets selling to C-level executives
• Experience in the life sciences, pharmaceutical or clinical research industry/products
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the Company
• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Self-driven, results-oriented, and capable of working independently and as part of a team

Responsibilities

• Build and nurture strong professional networks and appropriately leverage contacts to establish and/or maintain business
• Act as the primary point of contact for clients and ensure their satisfaction with Xogene’s products/services. Handle client needs in a timely and professional manner
• Address client queries and concerns, serving as their advocate within Xogene to deliver and support solutions aligned with their expectations
• Proactively engage clients to understand their goals and pain points, and position Xogene as a trusted partner
• Manage and grow existing accounts by understanding client needs and proposing appropriate solutions
• Regularly review client performance metrics to demonstrate ROI and identify expansion opportunities
• Collaborate with internal teams (e.g., product support, project management) to develop tracking systems, presentations, and reports that help ensure client satisfaction and resolve any issues
• Conduct market research to understand broader pain points, industry trends, and competitive landscape
• Effectively communicate account status, activities, progress, priorities, to VP’s and Co-Founders
• Set and track sales account targets, aligning them with company objectives
• Monitor sales metrics (e.g. quarterly sales results and bi-annual forecasts)
• Attend industry conferences and expand brand awareness to help create sales opportunities with new and existing clients