Accounts Receivable Clerk

Summary

Join IMG, a leading international medical insurance company, as a Premium Accounting Specialist! This role focuses on delivering exceptional customer service while managing daily insurance sales transactions, processing payments, and ensuring account accuracy. You will reconcile transactions, handle inquiries, and maintain strong client relationships. The position requires attention to detail, proficiency in Microsoft Office, and experience in accounts receivable. While based in Indianapolis, IN, hybrid and remote work options are available. IMG offers a comprehensive benefits package.

Requirements

• High School Diploma or GED
• Minimum of 1 year of experience in an Accounts Receivable or similar financial role
• Experience with reconciliation processes
• Strong interpersonal, verbal, and written communication skills
• Proficiency in Microsoft Office applications with above-average data entry skills

Responsibilities

• Process various forms of payments including credit cards, wires/ACH transfers, checks, and eChecks
• Manage the shared Premium inquiry inbox and respond to inquiries in a timely, professional manner
• Build and maintain strong relationships with clients and insurance producers to ensure high customer satisfaction
• Reconcile daily insurance sales transactions and perform ad hoc reconciliations as needed
• Process policy cancellations and ensure proper documentation
• Resubmit declined payments and manage chargebacks and eCheck returns
• Handle incoming phone calls and provide accurate, courteous assistance
• Prioritize tasks and set goals aligned with business needs
• Prepare commission payment cycles and respond to commission-related inquiries
• Generate and distribute invoices accurately and timely
• Ensure compliance with HIPAA regulations and participate in ongoing data/privacy security training
• Perform other duties as assigned

Preferred Qualifications

• Associate’s degree in accounting or related field
• Strong analytical and problem-solving abilities
• High attention to detail and accuracy
• Self-motivated with the ability to work independently and maintain a positive attitude
• Previous experience in the medical insurance industry is a plus

Benefits

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off and Company Paid Holidays
• Free employee parking
• On site fitness center
• Casual dress environment
• Tuition reimbursement plan