Application Administrator, Sales & Partnership

Summary

Join Thumbtack's Business Applications team as an Application Administrator and play a key role in maintaining and evolving Salesforce tools. You will collaborate with various teams to execute projects, from backend architecture for partner deals to optimizing lead routing. This role requires someone energized by ambiguity, eager to build experiments, and excited to drive impact through Salesforce design and process innovation. You will work in a fast-paced environment, focusing on iterative execution without sacrificing quality. The ideal candidate will have a proven track record of success as a Salesforce Administrator and experience with various technology platforms. Thumbtack offers competitive salaries and benefits.

Requirements

• A proven track record of success as a Salesforce Administrator with 5 years experience
• An understanding of what it means to build high-quality, maintainable, scalable tools or applications -- and you enjoy doing it
• The ability to break down complex problems rigorously and understand the tradeoffs needed to deliver great, impactful tools and applications on aggressive timelines
• You’re comfortable communicating about your work with both technical and non-technical team members, including engineers, product managers, designers, analysts and end users
• You have an AI focused or innovative mindset that is always looking for better ways to deliver value to the business, our end users, and our customers
• Worked with other technology platforms and tools including CRMs, contact centers, analytics tools, contract tools and survey tools
• Proven experience supporting Salesforce Service Cloud and Sales Cloud

Responsibilities

• Own the configuration and optimization of Salesforce to support Sales, Partnerships, and cross-functional go-to-market teams
• Design and improve workflows related to lead/opportunity management, forecasting, campaign targeting (Genesys), and partner enablement
• Build and launch pilots or MVPs in fast moving environments where requirements may still be forming
• Partner with teams like Business Operations, Product, and Data Science to translate business needs into scalable, measurable solutions
• Administer and support a broader tech stack, including tools like Pardot, Workato, Ironclad, Datagroomr, Observe.AI, and conversational AI platforms
• Collaborate with Product and Engineering on backend systems and integrations to support third-party partnerships and experiments
• Drive best practices around data hygiene, user access, and documentation, while staying current on platform releases and AI-driven tooling

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $109,800 - $142,100
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $98,900 - $127,900
• For candidates living in all other US locations, the expected salary range for this role is currently $93,300 - $120,800