Hike is hiring a
Associate Account Director

Summary

The job is for a leadership role in account management or customer relations within the gaming or technology industry. The employee will lead a team, foster relationships with high-value customers, drive revenue growth, and collaborate with cross-functional teams.

Requirements

• Minimum of 7+ years of experience in account management, customer relations, or sales within the gaming or technology industry, with at least 3 years in a managerial capacity
• Proven leadership skills with experience in managing and mentoring teams to achieve high performance in both customer relations and sales
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers and stakeholders
• Strong problem-solving and decision-making abilities, with the capability to provide strategic solutions to complex issues
• Advanced proficiency in using data and analytics to inform decision-making, optimize user engagement, and drive sales strategies
• A deep commitment to providing exceptional customer service, enhancing the user experience, and driving customer satisfaction
• Ability to drive results in a fast-paced, dynamic environment and adapt to changing priorities and user needs
• Collaborative mindset with the ability to work effectively with cross-functional teams and influence stakeholders at all levels
• Proven track record in driving revenue growth through successful upselling and cross-selling strategies

Responsibilities

• Lead, mentor, and develop a team of account managers and sales professionals to ensure they achieve their goals and deliver exceptional service and sales outcomes to high-value customers
• Foster and maintain trust among high-value players by setting the standard for reliability, transparency, and a deep understanding of their preferences and gaming habits
• Oversee the development of strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are not only met but exceeded
• Identify and lead initiatives to motivate high-value customers to increase their engagement and activity on the platform through personalized strategies and incentives
• Develop and execute strategies to drive revenue growth through upselling and cross-selling of new games, premium features, and other offerings to high-value customers
• Oversee the promotion and upselling of new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value
• Collaborate with product, marketing, and customer service teams to develop and implement strategies that drive user retention, growth, and sales, ensuring alignment with organizational goals
• Ensure your team provides quick, real-time support and resolution for any issues or inquiries, driving a seamless and satisfying user experience
• Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and drive continuous improvement through communication with internal teams