GovWell Technologies is hiring a
Associate Customer Success Manager, Remote - United States

Summary

The job is for a Customer Success Manager at GovWell, a startup that builds modern software products for government agencies. The position requires 0-2 years of experience in customer relationship management and complex project management, and the candidate should be a relationship-builder, project manager with strong attention to detail, fast learner, creative thinker, and motivated by having a positive impact in the world.

Requirements

• A relationship-builder who enjoys working in a customer-facing role
• A superb project manager with a strong attention to detail
• A fast learner who can grasp new concepts quickly
• A creative thinker who enjoys coming up with new ideas, not just following the standard playbook
• 0-2 years experience with customer relationship management and complex project management. We welcome new graduates for this role!

Responsibilities

• Help cities and counties across the United States to serve their communities better with modern software
• Support our CSMs in managing 3-6 month implementations of GovWell and ensure our customers’ long-term success by providing ongoing support
• As new customers start using GovWell, you’ll see the direct impact of your work when GovWell transforms their daily workflow

Preferred Qualifications

• You’d rather have a challenging adventure than “rest and vest.”
• You're motivated by having a positive impact in the world

Benefits

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO