Associate Renewal Account Manager

Ivanti Logo

Ivanti

πŸ“Remote - India

Summary

Join Ivanti as a Renewal Account Manager (RAM) and play a key role in renewing maintenance, subscription, and SaaS agreements. Collaborate with sales teams, resellers, and customers to build relationships and ensure smooth renewals. Reporting to the Manager of Renewal Sales, you will manage a large volume of opportunities, oversee renewal portfolios, maximize renewal value, and prepare quotes. You will maintain Salesforce records, handle objections, collaborate with internal teams, provide accurate forecasts, and strive for on-time renewals. This role also involves identifying upselling opportunities and developing strong customer relationships. Your efforts will directly contribute to Ivanti's mission of providing innovative solutions.

Requirements

  • Minimum of 2 years in renewals sales within a software company
  • Proven skills in managing time effectively in a fast-paced sales environment
  • Strong verbal and written communication skills; able to engage with stakeholders at all organizational levels
  • Excellent organizational abilities with a keen attention to detail and capacity to manage multiple tasks simultaneously
  • Capability to collaborate effectively as part of a cross-functional team
  • Experience with managing renewals using Salesforce is required

Responsibilities

  • Manage a large volume of opportunities to ensure timely renewals
  • Oversee the annual and quarterly renewal portfolio for a wide range of accounts within the assigned territory, balancing diverse spending levels to optimize overall renewal performance
  • Actively work to enhance the value of renewals, ensuring that they are completed on time while proactively addressing potential cancellation risks
  • Prepare and dispatch quotes to resellers and customers at least 90 days prior to renewal dates, ensuring ample time for review and adjustment
  • Maintain organized records of all customer interactions, including quotes, correspondences, and follow-ups, within Salesforce.com for effective pipeline management
  • Independently address common customer objections and negotiate renewal contracts using effective, value-based objection handling techniques to secure renewals
  • Work collaboratively with various internal teams, including order management, finance, legal, and accounts receivable, to facilitate smooth renewal processes
  • Provide detailed and accurate forecasts of the renewals pipeline on a weekly, monthly, and quarterly basis to inform business strategy and operations
  • Strive to maintain a high rate of on-time renewals while actively working to reduce the backlog of overdue renewals
  • Identify additional sales opportunities, including cross-selling and upselling initiatives, utilizing foundational value-based selling techniques to maximize account growth
  • Cultivate and maintain strong relationships with customers and partners to ensure that their expectations are not only met but exceeded
  • Clearly articulate and uphold company policies and best practices with customers and partners, ensuring alignment and understanding across all interactions

Preferred Qualifications

  • Complete comprehensive training program
  • Master the process of creating and sharing accurate quotes
  • Initiate calls to customers to establish relationships and gather insights
  • Develop proficiency in renewal forecasting
  • Learn to cross-sell and up-sell
  • Successfully book orders to meet the set quarterly renewal quota
  • Continuously follow up with customers through calls and emails to enhance engagement
  • Refine skills in creating and sharing renewal quotes
  • Maintain regular communication with customers to drive renewal sales
  • Accurately forecast sales trends and adjust strategies as required
  • Focus on improving the cross-sell and up-sell
  • Consistently achieve the set quarterly renewal sales quota
  • Sustain follow-ups with customers to foster long-term relationships
  • Streamline the process of creating and sharing quotes for efficiency
  • Engage in proactive customer calling to identify additional sales opportunities
  • Continue to improve on cross-sell and up-sell
  • Provide accurate sales forecasts to inform business strategies
  • Successfully achieve the set yearly sales quota, contributing to overall company success

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs