Associate, Technical Operations

Summary

Join Search for Common Ground's Development team as a Development Technical Associate! This role provides crucial support to the DevOps Senior Specialist, focusing on technical tasks and strategies for the team's success. You will maintain and improve data accuracy within Salesforce, generate reports, and ensure smooth donation workflows. Strong communication, problem-solving, and data analysis skills are essential. The position is remote, ideally located in the Central or Eastern time zones of the United States, offering a salary range of $49,613 - $64,487 annually. This is a fantastic opportunity to contribute to a global peace movement and make a real impact.

Requirements

• Proficiency in Salesforce CRM, including data management, report generation, and dashboard creation
• Possesses the ability to troubleshoot technical issues related to payment processors, donor records, and data transfer procedures
• Has a solid understanding of online platforms and their integration with internal systems
• BS/BA with minimum 3 years’ experience

Responsibilities

• Maintain accurate, up-to-date donor records within the Salesforce CRM, ensuring data integrity and reliability
• Regularly audit and clean up donor data to ensure ongoing data accuracy and eliminate redundancies or errors in Salesforce
• Gather, organize, and analyze data from Salesforce to identify trends and insights that support data-driven decision-making for senior leadership, contributing to presentations and reports
• Assist in the technical execution of donation acknowledgments and prepare annual tax statements for donors, ensuring accuracy and timeliness
• Support the development and continuous improvement of data transfer and reconciliation procedures between online platforms and the Finance and Development teams, ensuring smooth and accurate financial processes
• Develop tools such as Salesforce reports, dashboards, and automated workflows to enhance the daily operations and efficiency of the Development team
• Produce both ad-hoc and standard forecasts, performance reports, and metrics that provide insights into the success of fundraising efforts and donor engagement
• Assist with technical aspects of the donation process, troubleshoot potential issues with payment processors, and ensure seamless donation workflows
• Contribute to the annual review of business continuity plans, manage asset organization, and ensure proper housekeeping of team documentation and storage systems
• Provide support for the implementation of donor engagement and stewardship strategies, particularly for gift officer portfolios, as needed
• Collaborate on special projects and fulfill requests from team members as they arise, ensuring technical needs are met and processes run smoothly
• Gain a deep understanding of how the Development team interacts with other departments, ensuring cross-functional alignment and seamless collaboration
• Create and maintain detailed documentation for technical processes, systems, and tools used by the Development team, ensuring ease of use and consistency across the team
• Offer training and technical support to Development team members on Salesforce and other relevant platforms, enabling staff to maximize the use of systems and tools
• Identify opportunities to automate routine tasks or improve workflows within the CRM and related platforms, increasing operational efficiency and reducing manual effort
• Assist in ensuring that data handling, storage, and transfer processes comply with internal policies and external regulations, including data privacy laws
• Assist outward-facing associates with back-end technical tasks, such as resolving broken transactions, addressing technical malfunctions, and liaising with the Tech department when necessary

Preferred Qualifications

• Engages and communicates effectively across functions and across teams
• Participates in external meetings
• Builds relationships and engages effectively with collaborators
• Uses resiliency and exhibits flexibility and adaptability to changing tasks and team priorities
• Works across functions from a multicultural perspective that reflects consideration of other cultures, other viewpoints, and other ways of doing things
• Sensitively recognizes ethical situations
• Focuses on the key objectives of a task or project
• Creates accurate, organized, and timely work
• Is resourceful with time management and technology to prioritize tasks with limited supervision
• Remain alert and responsive to any safeguarding risks, acquire relevant knowledge and skills that will enable you to promote strong safeguarding practices, understand the safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding Policy

Benefits

• $49,613 - $64,487 a year
• This is a remote position, ideally based within the Central or Eastern time zones of the United States