Care Team Operations Associate

Summary

Join Synapticure's Care Team as a Care Team Operations Associate (CTOA) and play a crucial role in supporting our neurodegenerative community. You will manage administrative support functions, ensuring patients and caregivers receive the necessary assistance and coordination. As a Synapticure representative, you'll engage with patients, caregivers, and healthcare organizations to optimize care pathways. This role demands adaptability, strong communication, and a commitment to compassionate, high-quality service. You will be responsible for patient and care coordination, data management, cross-functional collaboration, effective communication, administrative support, problem-solving, and building patient relationships. The position offers a remote-first work environment and a competitive compensation package.

Requirements

• High school diploma or equivalent required
• Familiarity with Electronic Health Record (EHR) systems and patient scheduling platforms
• Exceptional verbal and written communication skills, with the ability to clearly articulate information to patients and colleagues
• Demonstrated empathy, organization, and adaptability, with a commitment to patient-centered service
• Self-motivated and able to prioritize and complete tasks efficiently, while adjusting to evolving patient and organizational needs

Responsibilities

• Serve as a liaison between patients, caregivers, and healthcare providers, scheduling appointments, managing care coordination, and handling patient advocacy needs in adherence to HIPAA guidelines
• Collect and accurately document patient information, clinical data, and scheduling details, adhering to standardized procedures to maintain quality and efficiency
• Work closely with the multidisciplinary Care Navigation Team and other Synapticure staff to provide a supportive, seamless experience for patients
• Represent Synapticure professionally in verbal and written communication, providing clear, empathetic support and information to patients, caregivers, and stakeholders
• Coordinate referrals, manage member mailings, handle correspondence, and provide logistical support to facilitate patient care
• Adapt to changing priorities and work creatively to address healthcare system challenges that impact patient care
• Build rapport and trust quickly with members through non-judgmental, empathetic interactions to enhance member experience

Preferred Qualifications

Experience includes handling medical records, patient communication, and working in rapidly evolving environments such as startups

Benefits

• Remote-first design with work from home stipend
• Competitive compensation
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career
• $22 - $26 an hour