3GC Group is hiring a
Azure Systems Engineer

Summary

The job is for an Azure Systems Engineer who will be part of a global support team providing technical support to ensure games stay online. The role involves responding swiftly to customer requests, troubleshooting issues, managing Azure environments, and working across multiple teams. The position requires experience in hosting/IaaS/cloud products, Linux and Windows server administration, and a self-managed individual with a keen curiosity about programming or tinkering with code-based projects.

Requirements

• Have experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
• 5-8 years progressive responsibility in helpdesk environment
• Have deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• Be self-managed, responsible and highly productive individual - known by others for getting things done right the first time
• Have a keen curiosity about programming or tinkering with your own code-based projects!
• Have experience working as part of a global shift-orientated team with handovers of information
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Have US citizenship
• Be willing to work on-site in the LA area

Responsibilities

• Ensure a detailed understanding and troubleshooting of user’s needs, responding to customer requests and tickets within contractually committed SLA
• Monitor, manage and maintain daily activities of Azure environments, respond and address system alerts
• Assist with resource provisioning, migration, configuration in Azure
• Manage cloud networking and security (Firewalls, NSG’s, ASG’s, WAF’s)
• Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
• Respond to sophisticated tickets, navigating difficult scenarios that may require you to work across multiple teams

Benefits

NOTE: This is a remote (work from home) job