Bilingual Customer Service Representative

Summary

Join Teleflora as a Bilingual French Customer Service Representative! You'll be the primary contact for our florists, handling calls related to billing, orders, and other inquiries. This role requires fluency in French and English, strong communication skills, and 1-2 years of customer service experience. Canadian hires will work remotely, with an hourly rate of $19.67 CAD. We offer a competitive benefits package including medical, vision, dental, and a 401k with match eligibility. Opportunities for professional development and internal mobility are also available.

Requirements

• High school diploma, college business courses or undergraduate courses
• Fluency in French and English
• Strong written and oral communication skills
• Ability to make decisions with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills
• Ability to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs

Responsibilities

• Act as the frontline contact by answering all Florists calls
• Take customer service related calls from our member florists including billing calls and confirming floral orders for their shop
• Assist our customers with their questions, requests, product purchases, and problems
• Handle incoming calls related to customer monthly statements
• Handle incoming calls related to flower orders
• Handle incoming calls related to product orders
• Handle incoming calls related to directory orders and changes
• Handle incoming calls related to co-op advertising orders and changes
• Handle incoming calls related to wire order guarantee disputes
• Handle incoming calls related to credit card deposits
• Handle incoming calls related to EFT deposits
• Handle incoming calls related to credit card product and equipment orders
• Handle incoming calls related to credit card equipment troubleshooting
• Handle incoming calls related to web hosting
• Handle incoming calls related to technology
• Perform additional duties as needed

Benefits

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving ( wonderfulgiving.com ) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health