Business Relationship Manager

Summary

Join T-Rex Solutions as a Business Relationship Manager to support the US Department of the Treasury's TCloud enterprise cloud development effort, facilitating holistic multi-cloud solutions and building positive relationships with customers.

Requirements

• Bachelor's Degree in Information Technology or related field
• 8+ years of proven experience with client relationship management practices for large organizations, preferably Federal Government
• Ability to identify and capture salient, key details from a large volume of customer data
• Knowledge and experience with the value proposition of commercial cloud services, cloud migrations, and business transformation
• Exceptional (written and verbal) communication and interpersonal skills
• Ability to clearly articulate and tailor messages to a variety of audiences
• Proactive leader who can also gain consensus when necessary to realize positive outcomes
• Aptitude for fostering positive relationships
• Excellent analytical and problem-solving skills
• Ability to proactively identify potential roadblocks and develop strategies and solutions to overcome them
• Independent, detail-oriented, and pro-active with minimal supervision; well organized, self-organizing approach to work
• Ability to obtain Treasury Public Trust (High) clearance

Responsibilities

• Build and maintain positive relationships with customers
• Identify opportunities to improve services
• Educate customers on cloud offerings
• Collaborate with stakeholders to devise and support customer engagement strategies
• Leverage data to identify opportunities to improve offerings and customer relations
• Understand and empathize with customer needs and business objectives
• Communicate the value proposition of cloud service offerings
• Evaluate and ensure customer readiness for cloud adoption
• Establish realistic expectations to support development of mutual trust
• Support communications and outreach efforts
• Provide input, document requirements, and support the design and delivery of training programs
• Monitor and improve the tracking of success metrics
• Maintain technical competency with the evolving multi-cloud landscape

Preferred Qualifications

• Associate-level cloud practitioner business certification for any commercial Cloud Service Provider (esp. AWS, Azure or OCI)
• Current Treasury Public Trust (High) clearance
• Experience in data analysis and performance measurement
• Strong presentation skills, including developing and delivering messages in a variety of formats
• Collaborative team player willing to take on assignments or tasks outside usual duties

Benefits

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• Transamerica 401(k)
• Cigna healthcare benefits
• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development, and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment