Red Clay Consulting is hiring a
Call Center Analyst in Worldwide

Summary

The job involves providing technical support, sourcing solutions, performing diagnostics and repairs, coordinating issue resolution, maintaining asset management, and supporting events. A high school diploma or equivalent is required.

Requirements

High School diploma or equivalent

Responsibilities

• Provides technical support and details on all work performed in the ticketing and tracking system
• Sources solutions using a curated knowledge base and other resources
• Performs hardware and software diagnostics and repairs
• Supports classroom instructional technology and equipment
• Coordinates the resolution of technical issues using available resources
• Maintains asset and inventory management
• Provides back-up support for other team members