Alpine Home Air is hiring a
Call Center Representative in United States

Summary

The job is for a Call Center Representative at Alpine, a company specializing in intelligent heating and cooling solutions. The role involves handling customer inquiries, documenting project needs, and directing customers to the correct department. The position is fully remote and offers benefits such as competitive compensation, health insurance, 401k, paid time off, life insurance, short-term disability, professional development training, and work-from-home setup.

Requirements

• Naturally self-motivated, collaborative and upbeat personality
• Pleasant conversationalist, excellent listener
• Engaging phone presence - articulate, able to clearly explain and be easily understood
• Assertive personality - able to take control of the situation with grace
• Enjoy consistent task-based work
• Able to maintain poise and professionalism over the phone for up to eight hours a day
• Detail oriented
• Clear written communicator - you will be taking detailed notes on customer projects, communicating via email and IM with coworkers, and sending emails to customers
• Typing speed of 40+ words per minute
• Must have reliable high-speed internet (DSL, Fiber or Cable), a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
• Understands this isn't a flex-time position. The role requires you to be at your desk, available and ready for phone calls during scheduled hours
• Scheduling availability during call center hours: M-F 7a-7p, Sa-Su 10a-4p CST

Responsibilities

• Be the first point of contact for our customers
• Take dozens of inbound calls per day
• Speak with a wide variety of customers and business personnel across the contiguous U.S
• Work off a call script to discover customer project needs
• Document all customer project needs in our lead management system
• Work across teams to direct customers to the correct department

Benefits

• Competitive compensation, DOE
• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability and more
• Paid educational and professional development training
• Work-from-home (remote)
• All computer equipment and training are provided