Change Management Program Lead

Summary

Join GFiber, an Alphabet company, as a Change Management Program Lead to support the day-to-day execution of change activities within its centralized enterprise-wide function. You will play a key role in ensuring the smooth implementation of changes across various domains, adhering to established governance and procedures. This position involves active participation in change workflows, fostering clear communication, and contributing to operational stability. You will also participate in an on-call rotation. The role requires facilitating and coordinating change activities, supporting workflow improvements, collaborating with cross-functional teams, assisting with risk assessments, maintaining accurate documentation, and participating in on-call support. The ideal candidate will have a Bachelor's degree, relevant experience in telecom or technology, and familiarity with change management principles. A competitive salary and benefits package are offered.

Requirements

• Bachelor’s degree in Business Management, Information Technology, Engineering, Operations, or equivalent practical experience
• 3 years of experience in the telecom, cable, or technology industry
• 2 years of experience specifically in Change Management, IT Service Management (ITSM), or related operational roles within a technology-driven environment
• Familiarity with change management principles and best practices

Responsibilities

• Facilitate and coordinate day-to-day change activities, including scheduling, communication, and resource alignment, in accordance with established change management policies and procedures
• Support the implementation and continuous improvement of standardized end-to-end change management workflows, identifying opportunities for efficiency gains
• Work closely with cross-functional teams to ensure clear communication regarding change activities, escalating issues as needed to ensure timely resolution
• Assist with change risk and impact assessments, ensuring adherence to internal standards and contributing to Post Implementation Reviews (PIRs) and Root Cause Analyses (RCAs)
• Maintain accurate and up-to-date change documentation and records
• Participate in an on-call rotation to provide support for urgent change-related issues and ensure operational stability

Preferred Qualifications

• Experience with ITSM platforms (e.g., ServiceNow) for managing change requests and workflows
• Demonstrated ability to work effectively in a fast-paced, dynamic environment
• Communication and interpersonal skills, with the ability to collaborate effectively with various teams
• Understanding of how operational changes can impact customer experience

Benefits

The US base salary range for this full-time position is between $114,000 - $167,000 + bonus + cash award + benefits