Channel Account Manager

Summary

Join KnowBe4 as a Channel Account Manager and work with a diverse range of partners to manage, support, and develop their businesses. You will play a crucial role in ensuring positive partner experiences and driving increased deal registrations and new customers. This position requires managing multiple partner accounts, leveraging marketing content, and fostering strong relationships. Success in this role involves meeting sales targets, maintaining accurate records, and collaborating with internal teams. KnowBe4 offers a fun and engaging work environment with various benefits.

Requirements

• High school diploma or GED required
• Experience with Gmail and Google Docs
• Must be able to demonstrate sales aptitude working with channel partners
• Effectively manage and thrive in high-volume sales environment
• Ability to gain a quick understanding of the needs and pain points of channel partners
• Strong time management and organization skills
• Excellent verbal and written communications
• Good computer skills
• Ability to leave an engaging message and sound interested
• Must be comfortable working in a highly results oriented company

Responsibilities

• Own and manage a large portfolio of established partner
• Establish productive, professional relationships with key personnel in assigned partner accounts
• Conduct initial onboarding and discovery with assigned partners
• Send regular marketing and communications to partner sales reps
• Develop joint marketing plans with premier and certified partners
• Conduct strategic conversations and create business plans with key partners
• Engage and guide partner sales and marketing teams on sales approach
• Assess, validate and communicate partner needs on an ongoing basis
• Perform brief product demos and partner portal walkthroughs to enable partners
• Promote partners to attend partner portal walkthrough webinars
• Assist partner adoption of KnowBe4 by adding reps to Partner Portal
• Increase partner deal registrations through account mapping
• Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
• Close Net New business
• Maintain an accurate pipeline and forecasting
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
• Support direct sales and customer success teams where needed to manage the overall partner relationship
• Ensure partner compliance with partner agreements
• Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Preferred Qualifications

• Bachelor’s Degree a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Channel Sales preferred
• Experience with Salesforce preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code