Channel Program Manager

Summary

Join Pharos as their Channel Program Manager and be responsible for designing, implementing, and managing the company's channel partner program. You will focus on creating processes, tools, and support to empower partners. Your goal is to ensure partners have the resources to succeed, increasing revenue and strengthening Pharos' channel strategy. This remote position offers a salary of $75,000-$80,000 annually, plus a $10,000 bonus target. Preference is given to candidates in Rochester, NY, Las Vegas, or Denver. The role requires experience in channel management and partner relationship management within the technology or software industry. A Bachelor's degree is preferred.

Requirements

• 2-5 years of experience in channel management, partner relationship management, or a related role within the technology or software industry
• Proven track record of successfully supporting channel partners in selling products or solutions
• Experience developing and delivering presentations to channel partners and customers
• Strong understanding of sales processes and the ability to manage orders and requests from partners effectively
• Experience in gathering and analyzing feedback from to drive strategic decision-making and product development efforts
• Familiarity with marketing principles and the ability to collaborate with marketing teams to develop targeted marketing materials and campaigns
• Excellent organizational and communication skills, with the ability to build and maintain strong relationships with channel partners

Responsibilities

• Design, implement, and continuously improve the channel partner program to ensure efficiency, scalability, and ease of use for partners
• Maintain comprehensive documentation, partner agreements, and processes to ensure clarity, consistency, and alignment with organizational goals
• Monitor, track, and report on program performance, ensuring KPIs are met and identifying areas for improvement
• Develop and manage partner incentive structures (e.g., discounts, rebates, SPIFF programs) that drive sales growth and reward high-performing partners
• Ensure partners are equipped with the necessary training, tools, and marketing resources to effectively sell Pharos solutions and grow their business
• Cultivate a culture of self-sufficiency among partners by empowering them with the knowledge and resources to drive independent sales
• Act as the primary point of contact for all partner inquiries related to program logistics, policies, incentives, and processes, providing timely and accurate responses
• Collaborate with internal teams to streamline the quote-to-close process for partner-led deals, ensuring accuracy and alignment with partner agreements
• Support partners in managing requests for quotes, ensuring all details are in line with contractual agreements and facilitating smooth deal execution
• Oversee partner compliance with program guidelines, discount structures, incentive programs, and deal registration policies
• Maintain accurate records to ensure program integrity and monitor adherence to terms across the partner ecosystem
• Support periodic program reviews and updates, ensuring the program stays relevant, efficient, and aligned with company objectives

Preferred Qualifications

• Experience working remotely or in a hybrid work environment is a plus
• Familiarity with CRM (Salesforce) software and other sales enablement tools is preferred
• Bachelor’s degree in Business or related field preferred

Benefits

• Salary: $75,000 - $80,000 annually
• Bonus target of $10,000 per year