Massive Rocket is hiring a
Client Partner, Remote - Europe

Summary

The job is for a Client Partner at Massive Rocket, a data-driven growth specialist company offering services in CRM Automation and Data & Analytics. The role involves developing trusted client relationships, growing revenues from existing clients, and balancing new business efforts. The position requires 10+ years of experience in a client-facing role with expertise in at least 4 of the following areas: Consulting / Business Analyst, Customer Engagement/Customer Experience Strategy, CRM, MarTech - CDP, CEP, Marketing Cloud, Customer Data Management, Data Architecture/Data Warehouse, Data Analytics/Measurement/Reporting. The role offers a fast-moving environment, supportive work culture, international presence, remote work, flexible vacation policy, career progression paths, team events, and organized outings.

Requirements

• 10+ years experience in a client facing role
• Technical Engineering or Technical Marketing Background
• Experience and expertise in at least 4 of the following areas: Consulting / Business Analyst, Customer Engagement/Customer Experience Strategy, CRM, MarTech - CDP, CEP, Marketing Cloud, Customer Data Management, Data Architecture/Data Warehouse, Data Analytics/Measurement/Reporting
• Experience managing multiple complex projects

Responsibilities

• Driving Revenue Growth & Success on existing clients
• End-to-end responsibility for the success and growth of the engagement and account starting from initial meetings and proposal creation to account delivery and growth
• Developing growth roadmap and managing end to end commercial retention, renewal and expansion of all client accounts
• Establishing and maintaining the client relationship standard of excellence for the agency
• Managing senior client expectations, increasing client satisfaction and engagement
• Ensuring all projects are delivered as per client scope and budgets; proactively managing client expectations in case of delays and flagging risks and mitigations periodically
• Acting as a point of escalation to address client feedback and propose appropriate solutions
• Working with the delivery team to ensure projects are appropriately staffed and profitable
• Coaching and supporting the team to continuously improve the quality of the strategy and delivery on the client’s business, adding value at every touchpoint
• Managing tracking and reporting of performance to uphold team accountability and promote quality of service
• Identifying and qualifying new business opportunities, building immediate confidence and trust with new prospects
• Crafting Pitch presentations, Commercial Proposals & Pricing with the support of the delivery team
• Developing strategic roadmaps and scoping new business projects with the support of the delivery team
• Leading negotiations and closing contracts and Scope of Work with Client Procurement Teams
• Onboarding new clients, ensuring successful transition from Sales to Delivery