Client Partner

Summary

Join Resultant, a rapidly growing consulting firm, as a Client Partner to lead our strategy, business development, and offering development within the Justice practice. You will shape and execute business development efforts, act as a trusted advisor to clients, define Justice offerings, and expand our presence in the government sector. This role involves developing go-to-market strategies, cultivating key relationships, and ensuring client satisfaction. You will not have direct delivery responsibilities but will work closely with delivery resources to complement their efforts. The ideal candidate possesses strong leadership, client relationship management, and communication skills, along with in-depth knowledge of the justice landscape. Resultant offers a competitive compensation and benefits package, including unlimited vacation and significant 401k contributions.

Requirements

• Experience and background in the consulting field both in delivery and revenue generation desired
• Proven experience leading strategic initiatives, managing teams, and driving business growth within the public sector
• In-depth knowledge of the government landscape, policies and programs, procurement, public sector funding mechanisms, and the challenges and opportunities facing justice organizations (courts, corrections, and law enforcement)
• Strong track record of building and maintaining executive-level client relationships and a deep understanding of client needs
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Demonstrated ability to work across internal teams cohesively
• Supports an inclusive and collaborative environment by ensuring team members feel they are growing on projects the Client Partner leads
• A passion for research and innovation with a demonstrated ability to develop market offerings and develop robust go-to-market strategies and tactics
• Bachelor's degree in a relevant field

Responsibilities

• Continuously cast a compelling vision of the future for our clients, aligning them with how Resultant's capabilities can help them achieve their mission and goals
• Decide on contract types that best fit the context and be capable of justifying them, facilitating the amendment process internally and with the client
• Maintain a strong understanding and anticipate emerging trends and external factors affecting the client, staying deeply immersed in the industry with the ability to articulate project impacts to a broad audience
• Based on a deep understanding of the client's mission and goals, navigate to new types of high-value work (cross-sell), identify opportunities to extend existing project work, and create new offerings based on existing client engagements
• This role will maintain a book of business and cultivate relationships with key decision-makers; responsible for meeting revenue goals
• Remain informed of how our current work is progressing and how it connects to the client's mission and goals to find ways to extend and expand that work
• Develop and manage key executive client relationships, acting as a customer advocate and relationship owner, cultivating strong trusted-advisor relationships with clients, and articulating the total value of Resultant as a partner
• Ensure our clients can act as referrals when asked and proactively seek to refer us to peers nationally
• Maintain a long-term outlook on the client relationship, anticipating client needs and managing a backlog of future projects across client buyers, champions, and participants. Staying ahead of political, policy, and economic trends to maintain a successful client relationship
• Confirm proper hand-off from sales (including client introductions) to delivery teams, partnering with our sales support teams as the go-to person to create account plans and execute sales strategies
• Accountable for client satisfaction surveys (Check-In, Relationship, Closeout), ensuring that client feedback informs continuous improvement
• Define the means of measuring outcome achievement (Intended Outcomes) to demonstrate the impact of our work
• Promote Resultant's brand at conferences by speaking at industry events, participating in panels, and fostering national industry involvement through collaborative content like point of view articles, white papers, podcasts, and events
• Collaborate internally with Brand and Marketing to actively promote Resultant’s brand and marketing strategies for Workforce and Economic Development offerings
• Fully understand the client's mission, including their evolving short and long-term goals, to ensure alignment with our services

Preferred Qualifications

• Familiarity with cloud platforms like AWS, GCP, Azure and associated solutions
• Experience with large scale data and IT solutions at an enterprise level
• Experience working with or within a state or local justice organization (court, corrections, and law enforcement)
• Advanced degrees or certifications

Benefits

• Unlimited vacation
• Significant 401k contributions
• Several opportunities to develop yourself