Remotivate is hiring a
Client Success Manager, Remote - United States

Summary

The job description is for a Client Success Manager at Tadpull, a company that provides data and AI tools for ecommerce businesses. The role involves managing clients, allocating resources, ongoing education, identifying expansion opportunities, and being tech proficient. The position offers flexible work options, 401K, health insurance, dental, life, disability, vision insurance, budget for professional education opportunities, commission opportunities from upsells, wellness and cell phone stipends, access to mentorship with industry leaders, clear career advancement paths, a supportive, inclusive, and diverse work culture.

Requirements

• You have a minimum of 3-5 years of client management experience within the e-commerce DTC Agency sector
• You have proven success managing clients across SEO, paid, and owned media experiences
• You possess experience interacting with C-suite and senior management teams
• You have experience with cross-selling or upselling clients on additional services and software offerings
• Basic familiarity with Shopify, Klaviyo, Google Analytics, Looker Studio, Meta, and Google ad platforms and the data they produce, and how they fit in the marketing mix

Responsibilities

• Managing Clients Day to Day: You support our client’s growth and profitability by managing day-to-day tasks against an overall top-line revenue goal driven with our AI software. This involves executing within online project management systems, listening to client needs, escalating ideas or problems to daily assigned tasks, facilitating meetings, delegating to teams across different cultures, and anticipating client needs
• Allocating Resources: With leadership, you help the team onshore and off allocate resources against financial goals and make suggestions for ways AI and delegation can further optimize these goals while freeing up our incredible digital marketers and data scientists to do focused and high-value work
• Relentless Ongoing Education: Tadpull is a real-world hands-on MBA experience and rewards those that have this growth mindset and can perform at an exceptional level. You’ll have a chance to work alongside and learn from our cofounder who is a professor at Harvard Business School teaching digital marketing and analytics along with a world-class leadership team
• Identify Expansion Opportunities: Work closely with channel experts to identify and service gaps in execution, leading to larger contract value for Tadpull by running annual and quarterly strategic meetings. You are able to clearly show with data where clients are leaving money on the table through either inefficiencies and sharing best practices. Accounts should naturally progress to upgrades for software and services based on sound business logic and in the process add more to your bonus compensation

Benefits

• Flexible work options, including remote work
• 401K
• Health, dental, life, disability, and vision insurance
• Budget for professional education opportunities
• Commission opportunities from upsells
• Wellness and cell phone stipends
• Access to mentorship with industry leaders and a world-class advisory board who built The Trade Desk from inception to IPO (Market Cap of $40B)
• Clear career advancement paths for building and leading growth teams
• A supportive, inclusive, and diverse work culture driven by data and the scientific method