Remote Client Support Specialist

Summary

Join Experian as a Client Support Specialist and support client success and sales activities for Experian's Preferred clients, strengthening existing client relationships. This role provides training and resources for professional development and a long-term career path in field sales.

Requirements

• Bachelor's degree or equivalent experience
• Knowledge of data and data quality marketplace
• Willingness to volunteer for activities as member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system

Responsibilities

• Maintain knowledge of client environment and processes to identify existing and potential applications to improve Experian products and services
• Coordinate communication with clients to implement product or service changes regarding security, membership, and legal
• Assess overall client relationship health and engagement. Identify any gaps where improvements can be made to increase customer satisfaction
• Hold meetings with clients / prospects in a face-to-face environment and using the telephone together with web-based tools
• Identify product-cross sell and up-sell opportunities and either take the lead or refer them to sales personnel. Identify, close, or refer new product opportunities
• Research and identify sales and service opportunities for potential clients within assigned production center/ departments or specific accounts across all solution suites. Provide customer intelligence to sales and marketing functions to position our offerings
• Provides product training to users to ensure effective client use of Experian services
• Communicate client technical support or account maintenance needs and requests to team members
• Maintain contact with product and service users to enhance client relationship

Benefits

• Medical insurance
• Life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work
• Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program