Consultant, Managed Services

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Managed Services Consultant. You will be part of the Professional Services Organization, providing post-go-live application services for Veeva Commercial Cloud products, primarily Veeva CRM. This role involves consulting on best practices, troubleshooting, training customers, managing application changes, creating reports, and handling data imports/exports. The position requires a Bachelor's degree in a related field, 8+ years of IT experience, and 2+ years of foreign customer-facing experience. Veeva offers a flexible work environment as a Work Anywhere company.

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering or related degree
• Fluent in English both verbal and written
• 8+ years of working experience in the IT industry
• 2+ years of foreign customer-facing experience
• Fast learner and willingness to grow
• Hardworking and can-do attitude

Responsibilities

• Consulting on best practices and overall solutions based on requirements
• Providing overall application expertise and knowledge
• Tier 2/3 troubleshooting and how to's
• Ad-hoc training to educate the customer administration team and enable customers to manage administration needs internally
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup, and activation
• Creating reports, dashboards, and list views
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating/maintaining sandbox environments; deploying changes
• Data imports and exports using data loading utilities

Preferred Qualifications

• Veeva CRM, Salesforce.com experience/knowledge
• SFDC Certifications
• Knowledge and applicable work experience in the Pharmaceutical and Life Sciences

Benefits

Work from home or in the office flexibility