Remote CRM Manager

Summary

We are seeking an experienced CRM Manager with strong Salesforce skills to oversee our customer relationship management initiatives at Immunefi, a fast-paced Web3 bug bounty platform. The ideal candidate will manage our CRM system, optimize sales processes, drive customer engagement, and execute CRM strategies across the organization.

Requirements

• Strong understanding of CRM principles and customer lifecycle management
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies
• Proficient in Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud
• Strong project management skills, with experience managing multiple projects simultaneously
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Responsibilities

• Monitor system performance, manage user access and permissions, perform routine audits, and ensure data accuracy
• Import, clean, and manage customer data, create reports and dashboards, analyze data for insights on sales and customer service performance
• Provide support to Salesforce users (sales, marketing, customer service teams), troubleshoot issues, and conduct training sessions on new features or best practices
• Design and implement automation using workflows, process builder, and flows to streamline sales and service processes
• Manage lead assignment rules, track campaign performance, and ensure seamless lead nurturing and conversion processes
• Customize Salesforce objects, fields, page layouts, and apps to fit business needs. Configure Salesforce to support new processes or changes in existing workflows
• Manage integrations with other tools, ensure data flow consistency, and troubleshoot integration issues
• Regularly review key metrics and KPIs, generate sales and service reports, and provide insights to management on performance trends
• Work closely with sales, marketing, relationship management, and IT teams to align Salesforce processes with business goals and resolve any cross-functional issues
• Keep up with Salesforce’s major releases, assess new features, and plan upgrades or feature rollouts
• Ensure data handling within Salesforce complies with legal standards like GDPR, manage security settings, and conduct regular audits

Benefits

• 100% remote-first work environment, flexible schedule
• Autonomous work environment with trusting, smart, reliable team members
• An opportunity to be building an early-stage company in a dynamically evolving market and industry
• An opportunity to build your own path in the company as we continue to evolve and grow
• A global market (it’s fun to meet people from all over the world every day!)
• A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)