CRM Manager

Summary

Join Immunefi, a leading bug bounty platform protecting Web3's future, as their experienced and dynamic CRM Manager. You will oversee customer relationship management initiatives, manage the Salesforce CRM system, optimize sales processes, drive customer engagement, and ensure successful CRM strategy execution. This role demands a strategic thinker with hands-on Salesforce experience and a proven track record of improving sales performance and customer satisfaction. You will work closely with cross-functional teams, manage data accuracy and security, and continuously improve processes. Immunefi offers a fully remote, flexible work environment and the opportunity to contribute to a rapidly growing company in the dynamic Web3 space.

Requirements

• Strong understanding of CRM principles and customer lifecycle management
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies
• Proficient in Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud
• Strong project management skills, with experience managing multiple projects simultaneously
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field
• Certifications: Salesforce Administrator certification
• Salesforce Platform Developer I certification

Responsibilities

• Monitor system performance, manage user access and permissions, perform routine audits, and ensure data accuracy
• Import, clean, and manage customer data, create reports and dashboards, analyze data for insights on sales and customer service performance
• Provide support to Salesforce users (sales, marketing, customer service teams), troubleshoot issues, and conduct training sessions on new features or best practices
• Design and implement automation using workflows, process builder, and flows to streamline sales and service processes
• Manage lead assignment rules, track campaign performance, and ensure seamless lead nurturing and conversion processes
• Customize Salesforce objects, fields, page layouts, and apps to fit business needs. Configure Salesforce to support new processes or changes in existing workflows
• Manage integrations with other tools, ensure data flow consistency, and troubleshoot integration issues
• Regularly review key metrics and KPIs, generate sales and service reports, and provide insights to management on performance trends
• Work closely with sales, marketing, relationship management, and IT teams to align Salesforce processes with business goals and resolve any cross-functional issues
• Keep up with Salesforce’s major releases, assess new features, and plan upgrades or feature rollouts
• Ensure data handling within Salesforce complies with legal standards like GDPR, manage security settings, and conduct regular audits
• Gather feedback from users to identify pain points or areas for enhancement, and implement continuous improvements

Benefits

• 100% remote-first work environment, flexible schedule
• Autonomous work environment with trusting, smart, reliable team members
• An opportunity to be building an early-stage company in a dynamically evolving market and industry
• An opportunity to build your own path in the company as we continue to evolve and grow
• A global market (it’s fun to meet people from all over the world every day!)
• A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)