CRM Manager

Summary

Join Quandoo's B2B marketing team as a CRM Manager and play a crucial role in optimizing email marketing and other CRM channels. This exciting opportunity involves developing and executing comprehensive CRM strategies, collaborating with various teams, analyzing data, and managing email campaigns. The ideal candidate will have a strong background in CRM, particularly email marketing, and experience in the tech or SaaS industry. You will contribute significantly to the company's success while enjoying flexible working opportunities and a collaborative work environment. Quandoo offers a range of benefits, including a pension scheme, remote work policy, flexible hours, vacation time, mental and physical wellness programs, professional development opportunities, and employee discounts.

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 3-5 years of experience in CRM management, with a strong focus on email marketing
• Proficient in CRM tools and email marketing platforms such as Salesforce, HubSpot, or similar
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• Creative thinker with a passion for customer engagement and a track record of driving successful CRM initiatives

Responsibilities

• Develop and execute comprehensive CRM strategies with a primary focus on email marketing to drive customer engagement and retention
• Collaborate with the B2B content team to ensure consistent messaging and branding across all CRM channels
• Analyse customer data and campaign performance to identify trends, insights, and opportunities for improvement
• Manage the end-to-end process of email campaigns, including planning, execution, segmentation, and A/B testing
• Work closely with the product, sales and customer success teams to align CRM efforts with business objectives and customer needs
• Support the integration of additional CRM channels such as SMS, in-app messaging, and product notifications to enhance customer communication
• Monitor industry trends and best practices to ensure our CRM efforts remain innovative and effective
• Provide regular reports and insights to the Head of CRM and other stakeholders on campaign performance and customer engagement metrics

Preferred Qualifications

Experience in the tech industry, particularly in B2B marketing, is highly desirable

Benefits

• Access to Quandoo’s pension scheme
• Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling
• Got balance: We offer flexible working hours and up to 30 days of vacation
• Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health
• Stay physically fit: Work out while getting great discounts at Urban Sports Club and Fitness First
• No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge
• Save real money: Get new discounts every month on offers from over 1.500 companies and brands - provided by our partner Corporate Benefits
• Be prepared for your retirement: Benefit from our Company Pension Scheme and get a 30% contribution for your pension