EcoVadis is hiring a
Customer Care Associate

Summary

EcoVadis is seeking a Customer Care Associate to assist customers, conduct research, input information into the company's database, and contribute to the development of the qualification process. The role requires excellent communication skills, fluency in English, high proficiency in Portuguese and Spanish, at least 1 year of customer service experience, a Bachelor’s Degree, ability to multitask, prioritize based on business/customer needs, Salesforce and/or Zendesk experience, strong analytical and problem-solving skills, and computer literacy. The position is for 1 year with 4 days a month in office.

Requirements

• Fluency in English is a must
• High proficiency in Portuguese and Spanish language required
• At least 1 year of experience preferably with international exposure in a customer service /support role
• Bachelor’s Degree completed
• Able to multitask and prioritize based on business/customer needs
• An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools
• Customer and quality-oriented attitude
• Strong analytical and problem-solving skills

Responsibilities

• Engage with customers via phone, email, etc to assist in the customer support process
• Conduct internet-research to clarify and validate companies' registered information such as legal entity, their business activity and scope of operations
• Input such information of companies of various sizes, industries and global locations, into EcoVadis suppliers’ database using Country company registers and online databases
• Respond to queries from clients via email and phone and contact internal and external stakeholders to get more information when required
• Contribute to the development and enhancement of the qualification process
• Participate in Collaborative initiatives with other teams within the organization, such as Supplier Engagement (support, live news research and engagement by phone)

Preferred Qualifications

Salesforce and/or Zendesk experience a plus

Benefits

• Start date: ASAP
• Location: Mexico City (Hybrid)
• Requirement: 4 days a month in office
• Contract length : 1 year