Customer Development Representative

Summary

Join Sherpany, an award-winning tech company, as a part-time (60-75%) Customer Development Representative! Work remotely from anywhere in Europe, ideally Italy, and be part of a passionate Customer Success team focused on customer retention and expansion. You will identify upselling and cross-selling opportunities, build strong client relationships, and contribute to growth strategies. Sherpany offers flexible working hours, remote work options, professional development support, wellness programs, and a great company culture.

Requirements

• Initial experience as a Customer Development Representative, Customer Success Manager, Key Account Manager, or Business Development Manager
• Exceptional communication skills, with the ability to quickly establish trust with internal and external stakeholders
• A hands-on and self-reliant approach to work
• A hunter mindset with the ability to engage and win over new stakeholders
• Excellent organizational skills and the ability to manage multiple projects simultaneously
• Fluency in English, Italian & French

Responsibilities

• Be part of a passionate Customer Success Management team that ensures the retention and expansion of our customer portfolio
• Actively research and identify upselling, cross-selling, and expansion opportunities within our existing customer base
• Initiate contact with new stakeholders through targeted outreach and effectively communicate the value of our solutions
• In consultative discussions, identify the needs and challenges of stakeholders and continuously improve our outreach tools (e.g., playbooks and best practices)
• Build strong, trusting relationships with key stakeholders and become a reliable advisor for growth opportunities
• Together with the KAM and CSM teams, develop growth strategies and share valuable insights from your research
• Assist in creating tailored proposals that offer real value to our customers

Benefits

• Flexible working hours
• Remote work
• The option for unpaid leave after your first year with us – DIGITAL NOMAD @SHERPANY
• Financial support for training, courses, and certifications
• Our partner nilo.health supports you in maintaining a healthy work-life balance
• Work with the latest technologies and get an Apple MacBook when you start at Sherpany
• Regularly organized team events and a values-driven work environment