Sales Enablement Manager

Summary

Join Datacom as a Revenue Enablement Manager and drive growth and customer success by owning the strategy and execution of enablement initiatives across the customer lifecycle. Connect Sales, Customer Success, and Customer Education to deliver predictable revenue and outstanding product adoption. Build and scale impactful playbooks, training programs, content, tooling, and AI-powered workflows to empower teams to close deals faster, onboard customers seamlessly, and drive expansion. Create external education experiences to help users unlock the platform's full potential. Success will be measured by increased win rates, faster ramp-up for new hires, higher customer satisfaction (NPS), and reduced churn. This role is ideal for those passionate about enablement, data-driven growth, and making a real impact.

Requirements

• Strong background in Sales Enablement, Revenue Enablement or Customer Education within a high-growth SaaS environment
• Proven track record of improving win-rate, shortening ramp time and lifting product adoption
• Strong understanding of SaaS revenue model economics; hunter-farmer motion; full-funnel metrics
• Hands-on ownership of LMS, CMS and CRM systems
• Best practice in onboarding, adoption and renewal for B2B software
• Familiarity with modern sales enablement frameworks, adult learning principles, micro-learning design
• Practical usage of AI tools (text, chat, predictive) to scale content and coaching
• Hands-on use of generative AI tools (e.g. ChatGPT, Copilot, Claude) to create content, personalise coaching and analyse enablement data

Responsibilities

• End-to-end enablement strategy: map each stage of the customer journey (prospect to renewal) to the internal processes, competencies and assets required for friction-free execution
• Metrics & optimisation: define KPIs (ramp time, win-rate, ACV, adoption %, NPS) and run regular retros to identify gaps, experiments and continuous improvements
• Sales effectiveness: build and maintain playbooks, talk tracks, demo scripts, competitive battle-cards and AI-assisted prospecting tools that lift conversion and deal velocity
• Customer success excellence: create onboarding frameworks, success plans, QBR templates and upsell/cross-sell plays that accelerate time-to-value and ARR expansion
• Customer education: design scalable, multi-format learning (guides, video, in-product walkthroughs, webinars, knowledge-base articles) that drive adoption and self-service
• Programme enablement: run role-based onboarding, continuous learning and certification for Sales and CS, tracking proficiency through objective assessment

Benefits

• Remote working
• Flexi-hours
• Professional development courses