Pactum AI is hiring a
Customer Engagement Manager

Summary

The job is for a Customer Engagement Manager at Pactum, a start-up that automates commercial negotiations. The role involves managing Fortune 500 clients, driving product usage, understanding client's business, leading projects, preparing reports, and collaborating with various teams.

Requirements

• Location: You are based in the US and eligible to work here
• Required experience: You have a minimum of 3-5 years of relevant professional experience

Responsibilities

• Client success ownership: Take full responsibility for the success of your clients with Pactum, ensuring they achieve their organizational goals and maximize the product’s value
• Client relationship management: Serve as the primary point of contact within the client’s organization, working closely with Account Executives to build and maintain strong client relationships
• Lifecycle management: Lead engagements from implementation through the entire customer lifecycle, setting and managing deadlines, assigning responsibilities, and monitoring the progress of initiatives
• Engagement and adoption: Drive product usage and engagement through regular interactions with stakeholders and end-users
• Business understanding: Gain a deep understanding of the client’s business, including their procurement tech stack and operational processes
• Feedback loop: Ensure a continuous feedback loop to the Product team to drive improvements and enhancements
• Project leadership: Lead small cross-functional project teams during deployment and live stages, making daily decisions to ensure project success
• Reporting: Prepare and deliver detailed reports on the status of various client initiatives
• Collaboration: Work closely with Product Management, Data Science, Engineering, and Operations teams to deliver the best possible negotiation solutions

Preferred Qualifications

• Customer success expert: You have experience in Customer Success roles within SaaS companies offering complex and impactful products
• Procurement Industry experience :. You are knowledgeable in procurement, supply chain management, business processes, or finance. Previous experience in negotiating agreements is a plus
• Proactive problem-solver:. You excel at identifying challenges and tackling them head-on
• Master of organization:. You handle multiple responsibilities with ease and precision and love getting things done
• Effective communicator:. You articulate ideas clearly and empathetically, adapting to different environments
• Corporate connoisseur:. You have extensive experience working with large enterprises, navigating complex organizational structures, and engaging with stakeholders at all levels
• Expert project juggler:. You thrive in dynamic environments, juggling multiple projects at once with great attention to detail
• Tech savvy:. You are proficient with technology and eager to learn new tools and systems