Remote Customer Marketing Manager

Summary

Join Grammarly's product marketing team as a dynamic and organized Customer Marketing Manager to scale our storytelling efforts, manage customer validation processes, and build and maintain our repositories of customer stories and approvals.

Requirements

• 5+ years of experience in marketing, with a focus on customer marketing, content marketing, or similar roles
• Exceptional storytelling, writing, and editing skills, with the ability to convey complex ideas in a clear and engaging manner
• A systems thinker who understands how to build efficient processes and frameworks
• Proven track record of developing and executing successful programs at scale
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Excellent interpersonal and communication skills, with the ability to build relationships with customers and collaborate with cross-functional teams
• Familiarity with content management systems, digital marketing tools, and analytics platforms
• A passion for Grammarly's mission and a commitment to improving communication for people everywhere
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Develop and execute a customer marketing strategy that cultivates and amplifies customer voices at scale, and showcases their successes with Grammarly across all Grammarly channels
• Build and maintain an internal repository of customer stories, including quotes, written testimonials, and case studies
• Manage all customer marketing processes, ensuring that all customer assets are approved and maximally impactful
• Collaborate with the sales, product, and marketing teams to identify storytelling opportunities and integrate the customer voice into marketing campaigns, product development, and sales strategies
• Work closely with the content team on evergreen customer story programs to create compelling stories at scale
• Analyze the performance of customer marketing initiatives, providing insights and recommendations for optimization
• Work closely with Customer Marketing leadership to identify opportunities to scale and evolve our storytelling engine

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities