Remote Customer Marketing Manager

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, as a highly motivated and experienced Customer Marketing Manager. You will work closely with marketing, sales, and strategy teams to plan and execute customer advocacy programs that showcase customer success across multiple product lines.

Requirements

• Strong marketing experience in enterprise software
• Exceptional project management skills with proven success in driving projects to completion
• Experience working with customers to develop advocacy marketing materials that showcase real-world success and value across multiple channels
• Passionate storyteller with the ability to understand industry challenges, trends, and technical concepts to turn them into compelling content
• Proven ability to define, develop and execute integrated marketing programs on time and within budget
• Excellent English language/communications skills, both written and spoken
• Ability to develop long-term business relationships with customers and sales teams
• Strong desire to win as a team combined with the ability to work independently
• Bachelor's degree in a relevant field
• Flexibility to travel as required

Responsibilities

• Identify, manage, and develop customer reference and advocacy campaigns with enterprise and emerging companies
• Leverage a broad and appropriate mix of marketing programs to maximize awareness, relevancy, consideration, and adoption of Veeva solutions within strategic accounts
• Orchestrate and lead regular check-ins for strategic customers with sales, strategy, and customer success to ensure account goals and plans remain on track
• Produce a portfolio of assets and deliverables appropriate to marketing plan requirements
• Manage program execution against committed timelines and within budget; set appropriate success KPIs and track measurements to determine impact and ROI
• Ensure appropriate communication and collaboration with key stakeholders from planning through to results across all customer advocacy programs

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program