Fruugo.com is hiring a
Customer Service Agent in United Kingdom

Summary

The job is for a Customer Service Representative at Fruugo, a global online marketplace. The role involves handling customer queries, dealing with product and order issues, and resolving complaints. The employee will work in a hybrid model, primarily from home but one day per week in the Ulverston office. The salary is £21,850 per annum, and benefits include pension, employee discount, employee referral program, assistance program, and 20 holidays per year plus bank holidays.

Requirements

Must have previous customer service experience

Responsibilities

• Dealing with customers and retailers from all over the world both by email and over the phone, responding to their queries and guiding them to the appropriate service
• Assisting with product and order queries, payment queries, returns and refunds
• Deal with cancellations and order changes as priority
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Escalate customer complaints as appropriate to the customer services team leader
• Liaise with multiple teams across the organisation
• Resolve any emerging problems that our customers might face with accuracy and efficiency
• Escalate uncooperative retailers to the customer service team leader or customer service retailer support dependant on the issues concerned

Preferred Qualifications

Language skills desirable but not essential

Benefits

• Company pension
• Employee Discount
• Employee Referral Programme
• A fantastic Employee Assistance Programme, offering wellness benefits to employees and their immediate family
• 20 holidays per year plus bank holidays