PeopleCert is hiring a
Customer Service Agent in Greece

Summary

Job Description: Apply for a Customer Service Agent position at PeopleCert., a global leader in assessment and certification of professional skills. Responsibilities include handling customer queries, maintaining KPIs, and coordinating new partner onboarding. Requirements include a Bachelor's degree, 1 year of experience, proficiency in English and Polish, advanced computer literacy, and excellent communication skills.

Requirements

• Bachelor’s degree in any discipline will be an asset
• Minimum 1 year experience in a similar position/function
• Excellent command of the English and Polish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment

Responsibilities

• Handle customer inquiries according to performance and service standards
• Answer queries within set KPI standards
• Deal with complaints and inquiries according to set procedures and guidelines
• Monitor, delegate, and answer all queues from inbound requests within set KPI standards
• Train and coordinate new partners’ and customers’ on-boarding according to the standards set by international business units
• Ensure a secure and orderly working environment during all shifts and adhere to dress code standards
• Work effectively in a team environment and liaise with other teams
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities

Preferred Qualifications

Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic, and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development