Remote Customer Service Associate

Summary

Join a fast-growing startup that is transforming the way people think about and shop for personalized beauty. As a certified B Corporation, sustainability and social impact are at the heart of everything we do.

Requirements

• Has experience and is passionate about providing tailored service to connect with customers
• A quick learner that thrives in a fast paced, ever-changing environment with an aptitude for multi-tasking
• A strong problem solver and critical thinker with stellar troubleshooting skills
• Excels at working both independently by using resources and as a team player to collaborate with others to achieve big picture goals
• Detail-oriented and organized with impeccable written and verbal communication skills
• Innovative, creative, and open to iteration in the name of overall improvement for the team and our customers
• Is an engaged, positive, reliable teammate in a remote setting

Responsibilities

• Connect with the Prose customer across platforms (email, chat, social DMs, and SMS), providing a hyper-personalized best in class customer experience
• Become an expert on our experience, our physical products, our ingredients, and our customer
• Demonstrate excellent problem-solving skills to resolve customer issues while meeting productivity and quality goals
• Think creatively about ways to improve the customer experience, streamline internal processes and share customer feedback cross functionally
• Be a part of an energetic, hard working team!

Benefits

• A competitive and flexible PTO policy
• Competitive compensation package
• Company sponsored health care plan ( medical, dental and vision plans)
• 401k + matching
• $125 monthly wellness allowance
• FSA and commuter benefits