Prose is hiring a
Customer Service Associate
Prose
π΅ ~$41k-$49k
πRemote - United States
Please let Prose know you found this job on JobsCollider. Thanks! π
Summary
Join a fast-growing startup that is transforming the way people think about and shop for personalized beauty. As a certified B Corporation, sustainability and social impact are at the heart of everything we do.
Requirements
- Has experience and is passionate about providing tailored service to connect with customers
- A quick learner that thrives in a fast paced, ever-changing environment with an aptitude for multi-tasking
- A strong problem solver and critical thinker with stellar troubleshooting skills
- Excels at working both independently by using resources and as a team player to collaborate with others to achieve big picture goals
- Detail-oriented and organized with impeccable written and verbal communication skills
- Innovative, creative, and open to iteration in the name of overall improvement for the team and our customers
- Is an engaged, positive, reliable teammate in a remote setting
Responsibilities
- Connect with the Prose customer across platforms (email, chat, social DMs, and SMS), providing a hyper-personalized best in class customer experience
- Become an expert on our experience, our physical products, our ingredients, and our customer
- Demonstrate excellent problem-solving skills to resolve customer issues while meeting productivity and quality goals
- Think creatively about ways to improve the customer experience, streamline internal processes and share customer feedback cross functionally
- Be a part of an energetic, hard working team!
Benefits
- A competitive and flexible PTO policy
- Competitive compensation package
- Company sponsored health care plan ( medical, dental and vision plans)
- 401k + matching
- $125 monthly wellness allowance
- FSA and commuter benefits
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Please let Prose know you found this job on JobsCollider. Thanks! π