Revivn is hiring a
Customer Service Associate
Revivn
π΅ $43k-$49k
πUnited States
Please let Revivn know you found this job on JobsCollider. Thanks! π
Summary
Join Revivn as a full-time Customer Service Associate and be the primary point of contact for our customers, ensuring every interaction is positive and exceeds their expectations.
Requirements
- Able to juggle multiple tasks and still catch the little things that matter
- Always thinking of ways to make things better and arenβt shy about sharing your ideas
- Consistently gets things done on time
- Youβre comfortable using Slack, Gmail, and other online platforms to keep everyone in the loop
- Youβve got a positive, can-do attitude and love tackling challenges head-on
- You show up, deliver quality work, and can be counted on
- Curious about technology and eager to dive into new tools
Responsibilities
- Manage the entire customer experience lifecycle, from ticket creation to resolution, ensuring a seamless process
- Work closely with the team to make returns and exchanges run like clockwork, keeping customers happy
- Regularly update leadership on customer care tickets and any issues that pop up
- Collaborate with external vendors and eCommerce platforms to quickly resolve any hiccups
- Use our in-house Warehouse Management System to tackle customer exchanges and defective item claims efficiently
- Pull data from our inventory system to create reports and document everything in our software for easy access by partners
- Coordinate Inventory Control Activities (Weekly Cycle Counts of Floor Stock and Inventory Adjustments.)
- Review inventory adjustments and how they affect overall profitability
Benefits
Sign-on bonus
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Please let Revivn know you found this job on JobsCollider. Thanks! π