Customer Service Associate

Summary

Join Revivn as a full-time Customer Service Associate and be the primary point of contact for our customers, ensuring every interaction is positive and exceeds their expectations.

Requirements

• Able to juggle multiple tasks and still catch the little things that matter
• Always thinking of ways to make things better and aren’t shy about sharing your ideas
• Consistently gets things done on time
• You’re comfortable using Slack, Gmail, and other online platforms to keep everyone in the loop
• You’ve got a positive, can-do attitude and love tackling challenges head-on
• You show up, deliver quality work, and can be counted on
• Curious about technology and eager to dive into new tools

Responsibilities

• Manage the entire customer experience lifecycle, from ticket creation to resolution, ensuring a seamless process
• Work closely with the team to make returns and exchanges run like clockwork, keeping customers happy
• Regularly update leadership on customer care tickets and any issues that pop up
• Collaborate with external vendors and eCommerce platforms to quickly resolve any hiccups
• Use our in-house Warehouse Management System to tackle customer exchanges and defective item claims efficiently
• Pull data from our inventory system to create reports and document everything in our software for easy access by partners
• Coordinate Inventory Control Activities (Weekly Cycle Counts of Floor Stock and Inventory Adjustments.)
• Review inventory adjustments and how they affect overall profitability

Benefits

Sign-on bonus