Customer Service Representative

Summary

Join Avanceon, a leading innovator in technology-driven manufacturing, as a Customer Service Representative! In this key role, you will provide exceptional customer service to clients, addressing inquiries and concerns efficiently. You will manage and resolve client issues, educate clients to prevent future problems, and maintain accurate records. Collaboration with internal teams is essential for effective communication and issue resolution. This position offers a flexible schedule, remote work options, and various benefits.

Requirements

• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Flexibility to adapt to changes and maintain productivity in a dynamic work environment
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide excellent customer service via phone, email, and other channels
• Manage and resolve client inquiries and concerns
• Educate and empower clients to prevent future issues
• Maintain accurate records, files, and documentation
• Collaborate with internal teams to ensure effective communication and issue resolution

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home
• Tuition Assistance Program
• Bonus programs