Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our customer support team. We are seeking a highly motivated individual fluent in Russian, Uzbek, and English to handle a high volume of live chat and ticketing system inquiries. You will provide accurate and timely support to our users, manage complaints, and ensure resolution within established timeframes. This role requires a college degree, at least one year of customer service experience (preferably in finance or e-commerce), and exceptional communication skills. Binance offers a competitive salary, company benefits, and a work-from-home arrangement (depending on the team). We value a diverse workforce and offer opportunities for career growth and continuous learning.

Requirements

• College degree or above
• Fluent Russian and Uzbek languages, advanced English speaker
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)