Premier Media is hiring a
Customer Service Representative

Summary

The job description is for a Customer Service Representative position at KO Storage, a self-storage facility. The role is full-time remote and requires candidates from Argentina who can work flexible hours including weekends. The candidate will handle customer service calls, manage transactions, conduct sales calls, maintain records, and provide exceptional customer service.

Requirements

• You have excellent interpersonal skills and the ability to communicate clearly with customers
• You must be detail-oriented, organized, and able to multi-task
• You must be able to complete all tasks in a timely manner
• You are a critical problem solver who enjoys finding solutions to challenges
• You can effectively communicate with people at all levels and from various backgrounds
• You are versatile, flexible, and willing to work within changing environments with enthusiasm
• You have a minimum of 2 years of experience working in customer service, sales, call center, or collections environments

Responsibilities

• Provide a caring, reliable, and knowledgeable first contact point for KO Storage
• Efficiently manage customer move-ins, move-outs, and payment processing for our self-storage facility
• Conduct persuasive and informative phone sales calls to potential customers interested in our self-storage services
• Utilize strong interpersonal skills to build rapport with customers over the phone, understanding their storage needs, and tailoring sales pitches to match the unique requirements of everyone
• Manage a high volume of inbound calls, outbound calls, emails, and web chats, consistently meeting or exceeding targets through effective communication and a customer-centric approach
• Employ active listening techniques to identify customer concerns and objections, and skillfully address them to overcome obstacles and secure successful outcomes
• Maintain accurate and up-to-date customer records in the CRM system, ensuring that all interactions and sales activities are well-documented
• Provide exceptional customer service during the sales process, ensuring customer satisfaction, and fostering long-term relationships that contribute to the growth and success of our self-storage business

Benefits

• Working completely remote
• Location independence
• 15 Paid leave days
• Quarterly bonus
• Yearly salary increase policy (based on performance)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team