Customer Service Representative

Summary

Join Wasoko's remote team as a Customer Service Representative, providing expert support and ensuring a positive customer experience. You will be the first point of contact for customers, managing and resolving inquiries efficiently. This role requires 1-2 years of customer service experience, excellent communication, problem-solving skills, and CRM proficiency. We offer a flexible schedule, competitive pay, and various benefits including health, dental, and vision insurance; 401k; paid time off; tuition assistance; and bonus programs. Full-time and part-time positions are available. If you thrive in fast-paced environments and are passionate about helping others, apply today!

Requirements

• 1-2 years of customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in CRM systems

Responsibilities

• Provide exceptional customer service via phone, email, and other channels
• Manage and resolve customer inquiries and concerns efficiently
• Educate customers to prevent future issues
• Maintain accurate records and collaborate with internal teams

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home
• Tuition Assistance Program
• Bonus programs