Branch International is hiring a
Customer Success Associate in India

Summary

Branch International is a socially conscious financial services company that uses data science to reduce the cost of delivering financial services in emerging markets. The company values diversity and has received significant funding from leading Silicon Valley firms. This role focuses on customer service, loan review, servicing & collections, product escalation, finance management, and general administrative projects. Ideal candidates have previous job experience in customer service, are passionate about the mission, entrepreneurial, proactive, and willing to get hands dirty. The company offers a mission-driven work environment, competitive salary and equity package, collaborative culture, remote first policy with occasional in-person work, fully-paid group medical insurance, personal accident insurance, unlimited paid time off, fully paid parental leave, monthly WFH stipend, annual professional development budget, discretionary trips to offices across the globe, team meals and social events.

Requirements

• 1-4 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Responsibilities

• Customer Service: Delivering efficient and friendly responses to customers across different channels (main responsibility)
• Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections: Proactively reaching out to borrowers who have missed payments
• Product: Escalating customer feedback and IT bugs to help improve our product
• Finance: Manage refunds, repayments, and other payment processes
• General: Various administrative projects as needed

Benefits

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Remote first, with the option to work in-person occasionally
• Fully-paid Group Medical Insurance and Personal Accidental Insurance
• Unlimited paid time off including personal leave, bereavement leave, sick leave
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Monthly WFH stipend alongside a one time home office set-up budget
• $500 Annual professional development budget
• Discretionary trips to our offices across the globe, with global travel medical insurance
• Team meals and social events- Virtual and In-person