Snappt Inc is hiring a
Customer Success Associate in Worldwide

Summary

Snappt is seeking a driven and curious Customer Success Associate to join their expanding team. The role involves onboarding new clients, driving product adoption, and ensuring customer satisfaction to retain customers and build long-term relationships. Snappt is a remote-first organization with a focus on equality and prohibits discrimination based on various protected characteristics.

Requirements

• 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
• Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients
• A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed
• Strong data analysis skills to interpret customer metrics and drive data-informed decisions
• An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions
• Willingness to work collaboratively with cross-functional teams and be the voice of the customers when sharing customer feedback

Responsibilities

• Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
• Partner with the Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
• Leverage a combination of high-touch support and automated campaigns to help customers achieve their business goals
• Develop a strong understanding of the multi-family industry to provide customers with strategic guidance through thought leadership
• Monitor and action on account health for your book of business through data analysis
• Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
• Create and execute executive business reviews on a recurring basis
• Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
• Work closely with Sales, Marketing, Product, and Operations teams to align Customer Success initiatives with overall business objectives
• Continuously analyze current processes and identify areas to optimize and streamline business operations
• Participate in training and enablement programs for customers, empowering them to achieve their desired outcomes and maximize the value of our products or services

Preferred Qualifications

Previous experience in the multifamily industry or property tech is a plus

Benefits

• Snappt offers remote work as a remote-first organization
• Snappt provides company-supported retreats and events for team members to meet in person
• Snappt is an Equal Opportunity Employer
• The annual salary for this role is $75,000