Lone Wolf Technologies is hiring a
Customer Success Outreach Associate in Worldwide

Summary

The job involves fostering positive relationships with customers, understanding their needs, addressing concerns, providing assistance, negotiating contracts, identifying opportunities for upselling or cross-selling, and contributing to the development of customer success strategies. The ideal candidate should have a Bachelor's degree in business administration, marketing, communications, or related field, strong communication skills, previous negotiation and objection handling experience, excellent interpersonal skills, problem-solving abilities, ability to work collaboratively, and familiarity with CRM software is a plus.

Requirements

• Bachelor’s degree in business administration, marketing, communications, or related field
• Strong communication skills, both verbal and written
• Previous negotiation and objection handling experience
• Excellent interpersonal skills with the ability to build relationships and trust with customers
• Problem-solving abilities and a proactive approach to customer issues
• Ability to work collaboratively in a team environment

Responsibilities

• Initiate proactive outreach to customers via email, phone calls, and other communication channels
• Build rapport with customers to understand their requirements and challenges
• Provide product or service demonstrations and answer inquiries effectively
• Negotiate migration and upgrade contract and transition customer to implementation team
• Identify and address customer concerns or issues promptly
• Collaborate with internal teams to resolve customer queries or escalate issues when necessary
• Ensure timely and satisfactory resolution of customer problems
• Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements

Preferred Qualifications

Familiarity with customer relationship management (CRM) software is a plus

Benefits

Accommodations are available on request for candidates taking part in all aspects of the selection process