Remote Customer Success Associate

Summary

The job description is for a Customer Success Associate position at Faptic Technology, a fast-growing scale-up organization. The role involves providing administrative, project, and reporting support to clients. The candidate should have relevant experience and skills in customer success, project administration, and business operations.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, a related field, or equivalent work experience
• 2 + years’ experience in Customer Success, Client Success, Project Administration or Business Operations
• Proficiency in Microsoft 365 suite of applications including Word, Excel, and PowerPoint
• Excellent written & verbal communication skills in English
• Strong analytical and problem-solving skills
• High levels of organization and ability to prioritize
• Ability to work collaboratively in a team environment and independently without supervision
• Strong attention to detail and accuracy in documentation and administration

Responsibilities

• Managing client projects, including expectations around timing, setup, and scope of deliverables
• Working cross-functionally within the customer’s business to leverage resources to ensure an impactful client experience
• Handling queries, managing data, and preparing reports to enable our clients to succeed
• Learning the proprietary platforms required to run client projects
• Cultivating the skills necessary to meet client requirements for project setup and reporting
• Managing competing priorities while meeting client deadlines with great attention to detail
• Providing progress reports against projects
• Building presentations showing the results from customer projects

Preferred Qualifications

• Previous experience in data management and survey methodology best practices
• Previous experience or interest in organizational effectiveness, organizational culture and/or leadership development

Benefits

• Fully Remote
• Private medical insurance
• Competitive package
• Training on market trends and client needs
• Continuous personal improvement - 8h/month during work hours
• 15 days annual leave, with one day per year extra up to 20 days
• 6 days sick leave without medical proof off
• 1 day for your Birthday off
• Bi-Annual fun budget for team events