Globality is hiring a
Customer Success Associate, United States
![Logo of Globality](https://cdn.jobscollider.com/logo/globality-inc-34f8.webp)
Summary
Globality is seeking a Customer Success Associate to manage enterprise clients, focusing on their adoption of Globality's platform and providing support throughout the client lifecycle. The role requires 1-2 years of experience in consulting, account management, or client-facing roles, an undergraduate degree, and proficiency in Microsoft products. The position is hybrid, requiring at least 3 days a week in Palo Alto.
Requirements
- 1-2 years of experience in consulting, account management or client facing roles
- Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar)
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization
- Advanced problem-solving skills and verbal and written communication skills
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail
- Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services
- Fluent to advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc
Responsibilities
- Support clients through early stages of the sales cycle to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc
- Identify and support providers in their journey onto the Globality platform, from introductory conversations and account setup to contract closure and onboarding
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships
- Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those
- Prepare regular reports on account status
- Acquire information and data that is publicly available in order to increase the size of the supplier network
- Conduct online research to understand relevant information about each service provider, including services, contact info, company description, certifications status and using this research to build profiles for the companies
- Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients
Preferred Qualifications
- Experience with business intelligence (BI) tools preferred
- Start-up' mindset: Go-getter able to thrive in ambiguity and rapid change in plans and responsibilities
- Proficiency in multiple languages is advantageous and highly valued
- Procurement and/or technology, AI experience preferred
Benefits
The anticipated annual pay scale for this position is $67,000 - $75,000. Actual salaries will vary depending on factors including but not limited to location, experience, and performance
This job is filled or no longer available
Similar Jobs
- 💰~$137k-$167k📍Mexico
- 💰$58k-$81k📍United States
- 💰~$137k-$167k📍United States
- 💰~$120k-$158k📍Poland
- 💰~$137k-$167k📍United States
- 💰~$72k-$94k📍United States
- 💰$85k-$105k📍United States
- 💰~$41k-$49k📍Greek Republic
- 💰$60k-$75k📍United States
- 💰$80k-$120k📍Worldwide