Globality is hiring a
Customer Success Associate, United States

Summary

Globality is seeking a Customer Success Associate to manage enterprise clients, focusing on their adoption of Globality's platform and providing support throughout the client lifecycle. The role requires 1-2 years of experience in consulting, account management, or client-facing roles, an undergraduate degree, and proficiency in Microsoft products. The position is hybrid, requiring at least 3 days a week in Palo Alto.

Requirements

• 1-2 years of experience in consulting, account management or client facing roles
• Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar)
• Ability to communicate, present to, and influence key stakeholders at all levels of the organization
• Advanced problem-solving skills and verbal and written communication skills
• Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail
• Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services
• Fluent to advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc

Responsibilities

• Support clients through early stages of the sales cycle to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc
• Identify and support providers in their journey onto the Globality platform, from introductory conversations and account setup to contract closure and onboarding
• Identify key customer stakeholders and develop strategies to build trusted advisor relationships
• Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those
• Prepare regular reports on account status
• Acquire information and data that is publicly available in order to increase the size of the supplier network
• Conduct online research to understand relevant information about each service provider, including services, contact info, company description, certifications status and using this research to build profiles for the companies
• Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients

Preferred Qualifications

• Experience with business intelligence (BI) tools preferred
• Start-up' mindset: Go-getter able to thrive in ambiguity and rapid change in plans and responsibilities
• Proficiency in multiple languages is advantageous and highly valued
• Procurement and/or technology, AI experience preferred

Benefits

The anticipated annual pay scale for this position is $67,000 - $75,000. Actual salaries will vary depending on factors including but not limited to location, experience, and performance