Lendbuzz is hiring a
Customer Success Associate, Remote - Worldwide

Summary

Lendbuzz is seeking a trilingual Customer Success Associate with 2-5 years of call center experience to handle customer inquiries across various channels, achieve service targets, analyze processes, provide technical assistance, and troubleshoot network problems. The company values diversity, compassion, simplicity, honesty, transparency, and extending financial opportunity to everyone.

Requirements

• Fluent in all three languages: Spanish, Portuguese and English
• 2-5 years of experience in a call center environment handling a high volume of calls
• Enthusiasm for engaging in conversations and continuously learning from and educating customers
• Passion for technology and a willingness to stay updated on industry trends
• Clear, personable, and informative communication skills
• Curiosity, motivation, and a drive to tackle new challenges
• Strong team player who is comfortable both providing and seeking assistance
• Adaptability to thrive in a dynamic and evolving environment
• Ability to maintain composure and efficiency in a fast-paced setting
• Eagerness to take on new tasks and solve problems in real-time

Responsibilities

• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
• Document all customer interactions accurately using our CRM system
• Ensure adherence to company policies and procedures
• Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
• Enhance customer service quality by analyzing and refining processes and system configurations
• Provide technical advice and assistance to maximize customer operational performance
• Identify and troubleshoot network problems related to customer service channels and platforms