Snappt is hiring a
Customer Success Associate, Remote - Worldwide

Summary

The job is for a Customer Success Associate at Snappt, a well-funded tech startup in the fraud detection industry. The role involves onboarding new clients, driving product adoption, ensuring customer satisfaction, building long-term relationships, and collaborating with cross-functional teams.

Requirements

• 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
• Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients
• A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed
• Strong data analysis skills to interpret customer metrics and drive data-informed decisions
• An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions
• Willingness to work collaboratively with cross-functional teams and be the voice of the customers when sharing customer feedback

Responsibilities

• Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
• Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
• Leverage a combination of high-touch support and automated campaigns to help customers achieve their business goals
• Develop a strong understanding of the multi-family industry to provide customers with strategic guidance through thought leadership
• Monitor and action on account health for your book of business through data analysis
• Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
• Create and execute executive business reviews on a recurring basis
• Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions

Preferred Qualifications

Previous experience in the multifamily industry or property tech is a plus

Benefits

• Snappt is a remote-first organization
• You can expect to see your teammates throughout the year IRL, at company-supported retreats and events
• Salary: $75,000 annually
• Snappt is an Equal Opportunity Employer