Snappt is hiring a
Customer Success Associate, Remote - Worldwide
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Summary
The job is for a Customer Success Associate at Snappt, a well-funded tech startup in the fraud detection industry. The role involves onboarding new clients, driving product adoption, ensuring customer satisfaction, building long-term relationships, and collaborating with cross-functional teams.
Requirements
- 1-2 years experience in account management or a related field, demonstrating proficiency in building and maintaining client relationships
- Excellent communication skills (written & verbal) with the ability to explain technical concepts to non-technical clients
- A roll up your sleeves and get things done attitude, with the ability to be flexible, try new things, and pivot when needed
- Strong data analysis skills to interpret customer metrics and drive data-informed decisions
- An empathetic and customer-centric mindset with the ability to understand complex customer challenges and provide innovative solutions
- Willingness to work collaboratively with cross-functional teams and be the voice of the customers when sharing customer feedback
Responsibilities
- Ensure a smooth handoff from the Sales to the Customer Success team during onboarding
- Partner with our Sales organization to curate customer impact plans for the accounts within your portfolio to drive adoption, uncover expansion opportunities, and improve client retention
- Leverage a combination of high-touch support and automated campaigns to help customers achieve their business goals
- Develop a strong understanding of the multi-family industry to provide customers with strategic guidance through thought leadership
- Monitor and action on account health for your book of business through data analysis
- Build rapport and develop trusted relationships across multiple personas of property management companies in your book of business
- Create and execute executive business reviews on a recurring basis
- Collect feedback, insights, and pain points from customers to influence product development, marketing, and other strategic decisions
Preferred Qualifications
Previous experience in the multifamily industry or property tech is a plus
Benefits
- Snappt is a remote-first organization
- You can expect to see your teammates throughout the year IRL, at company-supported retreats and events
- Salary: $75,000 annually
- Snappt is an Equal Opportunity Employer
This job is filled or no longer available
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