Revenue Operations Analyst

Summary

Join 15Five as a Revenue Operations Analyst and support the full customer lifecycle across New Logo, Expansion, and Retention stages. Collaborate with various teams to ensure seamless revenue system functioning and data integrity. Your work will directly impact data quality, revenue attribution, process enablement, and cross-functional alignment. You will manage and support revenue tools, maintain data integrity, support programs and process improvements, manage leads and opportunities, provide deal desk support, and enable the sales team. This role requires strong Salesforce and HubSpot CRM administration skills, data analysis abilities, and effective cross-functional communication. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Strong skills in Salesforce and HubSpot CRM administration
• Experience with sales enablement tools and integrations to ensure system interoperability
• Detail-oriented with the ability to analyze data, conduct regular audits, and deliver actionable insights
• Effective collaborator who can work with diverse internal teams to meet shared revenue goals
• Identifies and implements process improvements to drive efficiency and performance across revenue-generating functions
• Proactively manages tasks and seeks improvements in a dynamic environment
• 4+ years in a Revenue Operations or Revenue-Adjacent role, with hands-on experience in Salesforce and HubSpot

Responsibilities

• Support and optimize tools Including Salesforce and Hubspot as the top priority, followed by ChurnZero, Outreach, ChiliPiper, Gong, and ZoomInfo
• Maintain and enhance Salesforce through flow automation, field creation, page UI updates, and validation requirements
• Implement new fields and ensure the CRM layout and UI align with user needs across departments
• Maintain HubSpot, partnering with Marketing for end-to-end revenue cycle management, from lead generation to client retention
• Ensure seamless integration of Salesforce with key sales tools, driving workflow efficiencies and supporting scalable processes
• Conduct CRM audits, maintain data quality, and build detailed reports and dashboards to monitor performance metrics
• Execute data deduplication, backfills, and ongoing data monitoring to ensure data quality and accessibility
• Implement and refine revenue attribution models to accurately track the impact of activities across marketing, sales, and customer success
• Support the creation of programs and processes to drive new business, upsell, and cross-sell opportunities in collaboration with Sales and Marketing
• Continuously optimize processes to improve key metrics such as no-shows, meeting conversions, activation rates, and overall sales performance
• Oversee lead and opportunity lifecycle processes for new logos and expansions, including lead list uploads, list building, and optimizing scoring, routing, and lifecycle stages in HubSpot
• Enhance lead nurturing to ensure an effective progression through the sales funnel
• Assist the Sales team with deal structures and quote-to-order processes
• Facilitate seamless communication between legal, finance, revenue operations/enablement, and sales for process streamlining and ongoing training
• Oversee discounting processes, approvals, legal compliance, and billing, resolving operational issues in close partnership with Finance
• Equip the sales team with tools, materials, and insights that drive efficient deal closing
• Ensure visibility into pipeline health and deliver accurate forecasting insights

Preferred Qualifications

• Familiarity with B2B SaaS tools, including ChurnZero, Outreach, Gong, ChiliPiper, and ZoomInfo
• Strong analytical and reporting skills; experience building dashboards and reports that impact revenue strategies
• Experience supporting sales, marketing, and customer success teams, with an understanding of the customer lifecycle

Benefits

• Full Medical, Dental, and Vision Insurance
• Flexible Time Off (minimum 3 weeks off every year)
• Employer paid Short-Term, Long-Term Disability, and Term Life
• 401K with 4% match at 6 months of employment
• Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
• Up to 16 weeks Paid Parental Leave for birth and non-birth parents
• 16 paid holidays in 2025
• TalkSpace (mental health therapy)
• Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
• Thrive Time (2 hours of time on Friday dedicated to your personal self-care/self-growth/recharge activities)
• Monthly reimbursement for internet
• Sabbatical Program accessed at 7 Years
• We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities