Blockchain.com is hiring a
Customer Success Senior Associate, Web3 - United Kingdom
![Logo of Blockchain.com](https://cdn.jobscollider.com/logo/blockchain-ef77.webp)
Summary
The job is for a Customer Success Senior Associate at Blockchain.com, responsible for providing excellent customer service, troubleshooting, and resolving customer inquiries. The role requires 2+ years of experience in a customer-facing role, ideally within cryptocurrency or Fintech industries.
Requirements
2+ years of experience in a customer-facing role, ideally within cryptocurrency and/or Fintech industries
Responsibilities
- Provide the highest level of customer service to millions of customers using Blockchain.com products
- Communicate effectively and empathetically with customers across multiple channels, including tickets, emails, and live chat (in English)
- Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution
- Work closely with internal stakeholders to ensure product issues are reported clearly, quickly, and efficiently
Preferred Qualifications
Experience working from Zendesk and/or Intercom is a plus
Benefits
- Full-time salary based on experience and meaningful equity in an industry-leading company
- Hybrid model working from home & awesome office location in the heart of London
- Unlimited vacation policy; work hard and take time when you need it
- Apple equipment
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
- Flexible work culture
This job is filled or no longer available
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