Blockchain.com is hiring a
Customer Success Senior Associate, Web3 - United Kingdom

Summary

The job is for a Customer Success Senior Associate at Blockchain.com, responsible for providing excellent customer service, troubleshooting, and resolving customer inquiries. The role requires 2+ years of experience in a customer-facing role, ideally within cryptocurrency or Fintech industries.

Requirements

2+ years of experience in a customer-facing role, ideally within cryptocurrency and/or Fintech industries

Responsibilities

• Provide the highest level of customer service to millions of customers using Blockchain.com products
• Communicate effectively and empathetically with customers across multiple channels, including tickets, emails, and live chat (in English)
• Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution
• Work closely with internal stakeholders to ensure product issues are reported clearly, quickly, and efficiently

Preferred Qualifications

Experience working from Zendesk and/or Intercom is a plus

Benefits

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Hybrid model working from home & awesome office location in the heart of London
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture